Privacy Policy & Security

Online Credit Card Payment Information

When you book and pay for accommodation online a secure server is used. Secure Server Layer (SSL) encrypts the information you send through this web site. Valley Ranges Getaways makes no warranty in respect of the strength or effectiveness of that encryption and Valley Ranges Getaways is not responsible for events arising from unauthorised access of the information you provide. Privacy Statement Karmelia Pty Ltd trading as Valley Ranges Getaways (ABN 53 643 883 238) and its affiliates, (collectively referred to herein as Valley Ranges Getaways) take care to respect our customers right to privacy and to fully comply with our obligations under the Privacy Act 1988 (Cth) (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)). We use any information we collect about customers only in accordance with our Privacy Policy and to provide a more customised service experience.

Valley Ranges Getaways Customer Privacy Policy

While information is an important element in our ability to provide superior service, our most important asset is our customers trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at Valley Ranges Getaways. This Privacy Policy will apply to any personal information you provide to us:
* When making a booking with us, online or directly
* Via other online sites operated by Valley Ranges Getaways or associated companies and its contractors
* Under any other agreement or arrangement

This Privacy Policy will also apply to any information about you that is provided to us by someone else.

What information do we collect

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. The type of information we will collect about you includes:
* Your name
* Address
* Telephone numbers
* Email address
* Drivers Licence number and expiry date
* Location details
* Credit Card number and expiry date.

We will never collect sensitive information about you without your express consent.

How do we collect information?

We may collect personal information about you when you deal with us over the telephone, send us correspondence (letter or email), visit our websites or when you have contact with us in person.

As well as collecting information directly from you, there may be occasions when we collect information about you from a third person. For example:
* From people making bookings on your behalf
* From market research companies contracted by us to obtain information so that we may improve products and services.

How we use your personal information?

We generally collect your personal information for the following purposes:
* To process your accommodation booking or other service requested
* To conduct marketing activities and to conduct market research.

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of information we collect help us to profile who is using our services and what their interests are.

Third Party Disclosure

We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:
* Clean accommodation provided
* Provide personal body treatments i.e. massages etc.
* Supply floral arrangements
* Provide catering services or dinner reservations
* Bicycle and motorbike hire
* Vehicle transfers
* Supply other personal services requested by you
* Provide electronic funds transfer services, credit card account processing and related services
* Collect commissions payable to us
* Conduct market research.

In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. They are not permitted to retain any customer information after they have completed their contracted obligations. Your information may also be shared between related companies in the Valley Ranges Getaways group where necessary to provide a service to you. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.

We may recover from you our reasonable costs of supplying you with access to this information.

Your request to provide access to this information will be dealt with in a reasonable time. We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Transfer of information overseas

We will obtain your consent before transferring any of your information to third parties overseas.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used, please forward your request, complaint, or query to us at You may also telephone us on 1300 48 84 48.

Changes to this Privacy Policy

We may amend this Privacy Policy as our business requires or the law changes. Any changes to this Privacy Policy will be updated on periodically to ensure that you have access to our most current Privacy Policy.

What our Property Owners say...

Little Violet

Location: Tecoma

“Our property, Little Violet, has been managed by Emelia and the team at Valley Ranges Getaways for many years now. We have always been most impressed with the professional, caring and helpful way that they liaise with our guests and ourselves. Amazing communication and attention to detail, we highly recommend Valley Ranges Getaways.”


Location: Ferny Creek

“Emelia and her dedicated team at Valley Ranges Getaways manage our property with professionalism and care. They are focused on showing our property at its best. Their experience in hospitality is evident in the way that they anticipate our guests’ every need. They have excellent communication with us and our guests on all matters. Nothing is seen as a problem. We consider ourselves very fortunate to have them as our managers.”

Emerald Lodge & Cottage

Location: Emerald

“Valley Ranges Getaways have managed my properties for two and a half years. Their services include housekeeping, linen hire, maintenance, organising guest bookings and coordinating communication. Emelia and her team are highly experienced, approachable and professional. We strongly recommend them for their hard work and dedication to ensure that Guests and Owners are well looked after.”

Belgravia Cottage

Location: Belgrave

“Valley Ranges Getaways' commitment to customer satisfaction and maintaining high standards in presentation has truly enhanced our home's overall guest experience, and we have received very positive reviews from satisfied guests. Emelia and the teams communication has always been courteous and timely, and they have always been very happy to answer any questions and keep us informed of any changes. We feel confident that our property is in very capable and professional hands, and we wholeheartedly recommend them.”

Juniper & Rye

Location: Ferny Creek

“We have been using Valley Ranges Getaways for nearly 4 years now to completely manage our B&B cottage in the Dandenong ranges and couldn’t be happier with their service and attention to detail. As owners, we are delighted to have an almost totally hands off relationship in the management of our cottage which is so important to us in the early phase of our retirement where we did not want to continue with stressful work commitments. We have been so thrilled that we were able to hand over everything to do with the running of our cottage to such a competent, well-run and thoroughly decent organisation. Thanks Emelia and team!”

Our channel partners

We carefully consider and select the most appropriate channels to engage the target market best suited to your accommodation. We are always reviewing new avenues to attract the most desirable guests for your property.

Get in touch for a free appraisal!

Our management team would love to come and view your property or view a property you are considering buying for the short stay market. We'll discuss your management requirements and what outcomes you can expect from your property.